Data Privacy Statement

Statement on the obligation to be informed

The protection of your personal data is of the utmost importance to us. We therefore process your data exclusively on the basis of legal provisions (GDPR, Telecommunications Act 2003). In this data protection information, we provide you with information on the key aspects of data processing within our website.

On behalf of the City of Vienna, the MA 15 – Public Health Services of the City of Vienna, Thomas-Klestil-Platz 8/2, 1030 Vienna, is running this project website and is the controller pursuant to the GDPR.O.


For any queries relating to data protection, please contact contact the Data Protection Officer for the City of Vienna via email (

Data storage

If you register on to book appointments for vaccinations, your data is stored by us for the purpose of executing the appointment booking process and for appointment reminders or making contact with you in the event of cancellations. Should you book an appointment using one of our vaccination partners, you agree to the transfer of your data to these vaccination partners.

Data processing

Data is processed on the basis of the statutory provisions of Section 96, para. 3 of the Telecommunications Act (TKG) and Article 6(1)(a) (consent) and/or (f) (legitimate interest) of the GDPR. Our legitimate interest is the improvement of our website and our web presence. Should data processing rely on your consent, you have the right to revoke this at any time. The legitimacy of the processing performed on the basis of your consent up until the time of revocation will not be affected by this.

MA15 processes the following personal data:

Personal data when registering and booking appointments online:

Requested vaccinations or consulting service


Self-selected password

The following data is analysed via Google Analytics from the IP address of the user on an anonymous basis:

Herkunft (Land und Stadt)
Auflösung Computer
Browsertyp/ -version
Verwendetes Betriebssystem
Referrer-URL (die zuvor besuchte Seite)
Hostname des zugreifenden Rechners (IP-Adresse)
Uhrzeit und Datum der Serveranfrage

Purpose of data processing

Data processing is carried out for the following purposes:

Personal data for booking appointments online: We use the data exclusively for the purpose of booking your vaccination appointments or responding to requests and contacting the user with appointment reminders and appointment cancellations.

Host name of the accessing computer (IP address anonymised): This serves to determine the country from which you have visited us in order to be able to provided different regional content, for example, and also for the purpose of the statistical evaluation of visitors by country.

URL: The address accessed by you, serves to anayse how often a certain page has been accessed, for example.

Time and date of the server enquiry: Time of the accessing the URL, serves to restrict statistical evaluations to a certain timeframe.

Referrer URL: Serves the purpose of statistical evaluation, for example to measure which (foreign) sites, search engines link to our website.

User agent string: Represents the names and version of the browser used. Serves to optimise the presentation and user friendliness of our website for this.

Storage period

Pursuant to the GDPR, your entire customer account and booking data will be erased following a period of inactivity of 36 months or following the revocation of the declaration of consent. In revoking consent, the legality of the processing conducted to this point will not be affected.


Within the framework of the service agreement concluded between MA15 – Public Health Services of the City of Vienna and the City of Vienna – Wiener Wohnen Kundenservice GmbH concerning the provision of services in the field of customer communication for MA15 – vaccination service, ARGE Vienna Call, Vorgartenstraße 206 C, 1020 Vienna is appointed as the subcontractor for creating the website and processing the data provided.

This website uses cookies.

Our website uses so-called “cookies”. Cookies are small text files that are placed on your terminal device with the help of the browser. They cause no damage.

We use cookies to make our website user friendly. Some cookies remain stored on your terminal until you delete them. These cookies enable us to recognise your browser on your next visit.

You can prevent this by setting up your browser so that cookies are not stored.

Our website’s functionality may be restricted if you deactivate cookies.

This website uses the following cookies:

Web analysis

Our website uses functions from the web analysis service Google Analytics of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043. Cookies are used for this and stored on your computer, allowing the use of our website to be analysed. The information generated from this is transferred to the Google LLC servers and stored there. Your IP address is recorded but immediately anonymised. Therefore, only a rough localisation is possible at that point. Google LLC will use this information for the purpose of evaluating your use of our website, compiling reports on website activities for us as a website operator and providing us with other services linked to website use. If necessary, Google LLC will also, if necessary, transmit this data to third parties, provided this is required by law or the third party is processing the data on behalf of Google LLC. On no account will Google LLC use your IP address with other Google data. Further information on data usage by Google can be downloaded here:

You can prevent this by setting up your browser so that cookies are not stored.

We have concluded an appropriate data processing agreement with the provider (Google LLC).

Right to object

The user may object to the processing of his/her personal data at any time.

The result is that from this moment, MA15 may no longer have any contact with you and may not respond to your enquiries.

Amendments to the Data Privacy Statement

Any amendments to this Data Privacy statement shall be disclosed at this point. Users wishing to make use of the services on the website should familiarise themselves with amendments to this Data Privacy Statement.

Your rights

You have the right of access, the right to rectification, the right to erasure, the right to restriction of processing, the right to data portability and the right to object.

Please contact:,

If you are of the opinion that the processing of your data contravenes data protection legislation or your rights under data protection legislation have been violated in any other way, you can contact the Data Protection Officer at, or the supervisory authority. This is the data protection authority in Austria: